Acceptance and scope

These Terms of Service ("Terms") are between you and Flow Solutions Ltd., a limited liability company registered in Hungary, with its registered office at Váci út 76, 1133 Budapest, Hungary ("we," "us," or "Flow Solutions"). By creating an account, accessing the website at flow-solutions.xyz, or using the hosted application, you agree to these Terms and our Privacy Policy, Cookie Policy, and Data Processing Agreement.

If you use the service on behalf of a business, employer, or other organization, you confirm that you have authority to bind that organization to these Terms and that "you" includes both the individual user and that organization where context requires it.

Eligibility and accounts

You must be at least 18 years old and legally able to enter into a binding contract. You must provide accurate signup, billing, and workspace information. You are responsible for safeguarding your account credentials, multi-factor authentication factors, session devices, and any connected channel credentials that you provide through the product.

You may not share access in a way that bypasses plan limits, security controls, or seat or workspace rules. You must promptly notify us at [email protected] if you believe your account or any connected service has been compromised.

Service and connected channels

Flow Solutions is a hosted workflow and messaging platform that supports lead intake, workflow orchestration, AI-assisted outreach and follow-up messaging, billing and subscription controls, notifications, Google Sheets ingestion, spreadsheet import, and multiple third-party communication integrations including WhatsApp, Instagram, Gmail, Telegram, Messenger, and SMS.

You remain responsible for the lawfulness of the data you upload or connect, the channels you authorize, the messages you send or allow the app to send on your behalf, and your compliance with the rules and terms imposed by each third-party service you connect. This includes the terms of messaging platforms (such as WhatsApp Business Policy, Instagram Platform Policy, and Gmail Acceptable Use Policy), Google services, Stripe, and any downstream provider you choose to use.

Some integrations may require you to provide access tokens, app credentials, account identifiers, passwords, or session cookies. You confirm that you have the legal right to use and submit those credentials for the purposes of operating your own workspace and automations.

You acknowledge that you are the sender of all messages dispatched through the service, even when those messages are generated, sequenced, or triggered automatically by the platform on your behalf. You are responsible for ensuring that your outreach complies with applicable anti-spam laws (including the EU ePrivacy Directive, CAN-SPAM, and any local equivalents), data protection laws, and the acceptable use policies of the messaging platforms you connect.

AI-assisted features

The service can generate, edit, sequence, or suggest outreach and follow-up content using artificial intelligence. AI-generated output may be incomplete, inaccurate, repetitive, inappropriate for a particular lead, or inconsistent with legal requirements in your industry or jurisdiction.

You are solely responsible for reviewing, approving, monitoring, and correcting the content you send, the workflows you configure, and the business decisions you make based on product output. The service does not provide legal, compliance, financial, medical, or employment advice.

AI-assisted lead qualification involves automated processing of responses to categorize and prioritize leads based on the criteria you define in your workflow setup. This qualification is purely advisory and informational — it does not produce any legal effect for the lead and does not result in any binding decision, denial of service, contractual consequence, or restriction of opportunity for the individuals being contacted. You are responsible for ensuring that any decisions you make based on the qualification output are appropriate, lawful, and reviewed by a human where required by applicable law.

Anti-spam and platform safeguards

Flow Solutions includes built-in safeguards designed to prevent abuse and protect both you and the recipients of your messages. These safeguards include rate limiting on outbound messages, automatic cooldown periods between messages to the same recipient, duplicate-message detection, configurable quiet hours, and automatic opt-out handling where supported by the connected channel.

These safeguards are designed to help you stay within the acceptable use policies of connected messaging platforms and applicable anti-spam regulations. However, they do not guarantee compliance — you remain solely responsible for the content, targeting, frequency, and lawfulness of your outreach.

We reserve the right to suspend or restrict your account, or to disable specific workflows or channel connections, if we receive complaints from messaging platform providers, recipients, or regulatory authorities about messages sent through your account. We may also take action if we detect patterns of use that are likely to violate platform terms, damage the deliverability reputation of the service, or expose Flow Solutions to legal or operational risk.

If your account is suspended or restricted under this section, we will notify you with a description of the issue and, where feasible, give you an opportunity to remedy the situation before permanent action is taken.

Data processing roles

When you upload lead lists, connect spreadsheets, or import contact data into the service, you act as the data controller for that personal data under applicable data protection law (including the EU General Data Protection Regulation, "GDPR"). Flow Solutions Ltd. acts as a data processor, processing lead data solely on your documented instructions and for the purpose of operating the service on your behalf.

The terms governing this controller-processor relationship are set out in our Data Processing Agreement, which forms part of these Terms and is automatically accepted when you create an account. The Data Processing Agreement satisfies the requirements of GDPR Article 28 and includes the subject matter, duration, nature, and purpose of processing, the types of personal data processed, the categories of data subjects, and the obligations and rights of the controller and processor.

As data controller, you are responsible for ensuring that you have a lawful basis to collect, store, and contact the individuals whose data you upload or connect, that you provide those individuals with appropriate privacy notices, and that you respond to their data subject rights requests. Flow Solutions will assist you in fulfilling those obligations to the extent technically feasible within the service.

Acceptable use

You may not use the service to:

  • violate applicable law, including privacy law, anti-spam rules, consumer protection rules, telecommunications regulations, or platform terms;
  • send unlawful, deceptive, harassing, discriminatory, abusive, or infringing communications;
  • contact individuals who have not given appropriate consent or who have opted out of receiving messages from you;
  • harvest credentials, bypass authentication, scrape data without authorization, or interfere with service security;
  • upload malware, run denial-of-service activity, probe for vulnerabilities without permission, or misuse the service to attack others;
  • circumvent plan restrictions, payment obligations, rate limits, anti-spam safeguards, or feature gates;
  • use the service to process data relating to children under the age of 18;
  • use the service with data or channels for which you lack permission;
  • attempt to reverse-engineer, decompile, or extract the source code of the service, except as permitted by applicable law.

Billing, trial, and cancellation

Flow Solutions offers a 7-day free trial on eligible self-serve plans. You may be asked to provide a valid payment method when starting the trial. If you cancel before the trial ends, you will not be charged. After the trial period, you must subscribe to a paid plan to continue using the service.

Paid subscriptions are available on a monthly or annual billing cycle. Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date. You can change or cancel your plan at any time through the application settings.

Fees are non-refundable once a billing period has started. If you cancel mid-cycle, you retain access to the service until the end of the current paid period, but no partial refund will be issued. Taxes are your responsibility unless explicitly stated otherwise on your invoice.

You are responsible for keeping a valid payment method on file for paid subscriptions. If payment fails, we may suspend or restrict access after reasonable notice. All payments are processed securely through Stripe.

Suspension, termination, and account deletion

We may suspend, restrict, or terminate access if we reasonably believe you breached these Terms, created security risk, exposed the platform or other users to harm, failed to pay applicable fees, sent messages that generated complaints from platforms or recipients, or used the service in a way that threatens system integrity or legal compliance. Where possible, we will provide notice before or at the time of suspension.

You may stop using the service at any time and may request deletion of your account through available product controls or by contacting [email protected]. Upon deletion, we will remove your account data in accordance with our Privacy Policy retention schedule, subject to any legal obligations requiring us to retain certain records.

Deletion of your Flow Solutions account does not automatically revoke or erase data that remains inside external services you connected (such as WhatsApp, Google, or Stripe). You may need to revoke those connections directly with each provider.

Intellectual property and open source

As between you and us, you retain rights in your own data, prompts, workflows, messages, lead lists, and business materials, subject to the rights needed for us and our subprocessors to host, secure, transmit, back up, and operate the service for you.

We retain rights in the service, website, software, visual design, documentation, and product improvements, except for third-party materials and open-source components governed by their own licenses.

The service includes and depends on open-source software. See Open Source Notices for component details and license information.

Disclaimers and limitation of liability

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted availability, perfect deliverability across third-party channels, error-free operation, or that any particular workflow, message sequence, lead, or commercial outcome will be achieved.

To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost revenue, profits, goodwill, or data, even if we were advised those damages were possible.

Our total aggregate liability to you for any and all claims arising out of or related to these Terms or the service shall not exceed the total fees you paid to Flow Solutions Ltd. in the six (6) months immediately preceding the event giving rise to the claim. If you are using the service under a free trial or have not paid any fees, our maximum aggregate liability shall not exceed one hundred euros (€100).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights under EU law or the Hungarian Civil Code (Act V of 2013, "Ptk.").

Indemnification

You agree to indemnify, defend, and hold harmless Flow Solutions Ltd., its officers, directors, employees, and agents from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • your use of the service, including all messages sent through your account whether initiated manually or automatically;
  • your breach of these Terms, including the acceptable use and anti-spam provisions;
  • your violation of applicable law, including data protection law, anti-spam regulations, or the terms of any third-party platform you connect;
  • any claim by a third party (including a lead, recipient, messaging platform provider, or regulatory authority) arising from messages sent through your account, the data you uploaded, or the channels you connected;
  • your failure to maintain a lawful basis for processing the personal data of the individuals you import into the service.

This indemnification obligation survives termination of your account and these Terms. We will notify you promptly of any claim subject to indemnification and will provide reasonable cooperation in the defense of such claim at your expense.

Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond the affected party's reasonable control. Such circumstances include, but are not limited to: natural disasters, epidemics or pandemics, acts of war or terrorism, government actions or sanctions, power outages, internet or telecommunications failures, failures or outages of third-party services or platforms (including WhatsApp, Instagram, Google, Telegram, Stripe, or any messaging or payment provider), cyberattacks, distributed denial-of-service attacks, and labor disputes.

The affected party shall notify the other party as soon as reasonably practicable after becoming aware of the force majeure event and shall use reasonable efforts to mitigate its effects. If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate these Terms by written notice.

Governing law and disputes

These Terms are governed by the laws of Hungary, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms or the service shall be submitted to the exclusive jurisdiction of the courts of Budapest, Hungary.

If you are a consumer resident in the European Union, you retain the benefit of any mandatory consumer protection provisions of the law of your country of residence, and nothing in these Terms affects your right to rely on those provisions. You may also be entitled to use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Legal and contract questions can be sent to [email protected].

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the application at least 30 days before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your account before they take effect.